Reviews decide the click
SEO can put you at the top of the results. Your star rating and review count decide whether the user visits your website or the one below you.
Reputation management · Online review management
Your reputation decides who calls. Manage it.
Reviews are the difference between browsing customers choosing you or a competitor, and they sway rankings, map pack placement and ad click-through too. We automate review collection, monitor every platform and social thread, respond fast, and turn feedback into a stronger business.
- 88%Trust reviews like personal recommendations
- 250+Five-star reviews of our own
- 24 hrsMaximum reply time to any review
- AllPlatforms monitored: Google, Facebook, Yelp, BBB, social
Why it matters
In business as in life, reputation decides what happens next
Building and maintaining your reputation is critical to success now and in the future, and online it is led by reviews. Three places they change the numbers:
Reviews move rankings
Review quantity, velocity, rating and responses are local ranking factors. A steady flow of new reviews lifts map pack placement alongside your local SEO.
Reviews lower ad costs
Google Seller Ratings and review assets on paid ads raise click-through rates and conversions, which lowers what every lead costs.
Reputation management services
Collect, monitor, respond, improve
An extremely effective review strategy needs a team that automates collection, engages with customers and watches the whole conversation. We handle the process completely, or the parts you do not have time for.
Review generation and automation
Email and text requests sent at the right moment, QR codes for the counter and the invoice, direct links to your Google review form, and a process your staff will actually follow.
Review monitoring and response
Every new review on every platform in one place, answered within 24 hours in your voice: thanks for the good ones, calm and specific replies to the bad ones.
Social media and mention monitoring
Threads, posts and comments about your company, products and people, flagged by sentiment so you can address criticism before it spreads.
Customer surveys and feedback
Timely surveys that point out flaws in service quickly, with suggestions on where to improve, and a private channel that catches unhappy customers before they post.
Negative reviews and misinformation
Response strategy, flagging and removal requests for reviews that break platform rules, and a plan to protect you from unprovoked attacks and inaccurate or misleading information.
Reporting and competitive benchmarking
Rating, volume and sentiment over time, how you compare to competitors, and what the feedback says your marketing should address next.
How it works
From baseline to a reputation that compounds
Audit and baseline
Every listing claimed and consistent, ratings and counts per platform, response gaps, and what customers and competitors' customers are saying.
Set up collection
Request templates, timing, QR codes and links in place, staff trained on when and how to ask, and monitoring connected to every platform.
Respond and listen
Reviews answered, mentions addressed, surveys running. Negative feedback becomes a correction and often a public turnaround.
Report and improve
Monthly reporting on rating, volume, sentiment and competitors, and the insights fed back into service and marketing.
Knowledge is power
Know what is being said. Then do something about it.
Keeping on top of what customers say, and reacting quickly and effectively, is a critical success factor in any business. Knowing what is said about your company, products and service gives you the chance to address negative threads and turn criticism around. People want to feel you care what they think. Showing that you are listening and acting turns negative comments into good publicity, and the chatter grows in your favor.
Compiled feedback also tells you how well your marketing is working and where you stand against competitors, so campaigns can address what potential customers actually need.
- Constant monitoring of reviews and publicity, good and bad
- Timely customer surveys that surface flaws and suggest improvements
- Protection from unprovoked attacks and misleading information
- Competitive benchmarking and marketing insight from the feedback
What we watch
- Google Business Profile
- Yelp
- Better Business Bureau
- Industry review sites (Healthgrades, Avvo, Houzz, TripAdvisor and others)
- Google Seller Ratings sources
- Social media posts and comments
- Forums, local groups and news
Reputation management is quoted monthly by locations and platforms, and is included in our local SEO programs, where reviews are part of the ranking work.
Get a free reputation audit
Do it yourself
How to get more reviews, the right way
Eight rules for any business asking for reviews. We automate the first six; the last two are on you.
- 01Ask at the moment of delight
Right after the job is done well or the problem is solved, not weeks later.
- 02Make it one tap
A direct link or QR code to your Google review form. Every extra step costs you reviews.
- 03Respond to every review
Good and bad, within a day. Future customers read the replies as closely as the reviews.
- 04Never buy, fake or gate
Incentives and filtering violate Google's policies and can get reviews removed or the profile suspended.
- 05Train the team
The people who deliver the service are the ones who should ask. Give them the words and the link.
- 06Follow up once
A single polite reminder by email or text roughly doubles response rates.
- 07Fix what the reviews say
Patterns in criticism are free consulting. Act on them and say so publicly.
- 08Spread requests out
A steady flow looks natural to platforms and customers. A sudden burst does not.
Related: unlocking the power of Google QR codes for customer reviews and the impact of local business reviews.
Local businesses
Reputation and rankings, together
Local clients where review strategy ran alongside local SEO.
Dental
+99%organic new users
Dental Practice Doubles Organic Users and Wins the Map Pack
Organic sessions up 81% and goal completions up 17% with local and technical SEO.
Read the case studyAutomotive
+177%more sessions
Local SEO Helps an Auto Repair Shop Gain Over 160% in Traffic
New users up 161% and page views up 73% from local and organic SEO.
Read the case studyLocal retail
+107%new users
Local SEO Drives Foot Traffic for a Retail Store
Page views up 154% and session duration up 68% for a brick-and-mortar store.
Read the case studyHealth & wellness
+130%more sessions
Cryotherapy Spa Uses SEO to Spur Growth
Users up 117% and new users up 115% for a single-location spa.
Read the case studyHome services
+300%contact goals
Carpet Cleaner Triples Contact Requests
Organic traffic up 78% and pages per session up 69%.
Read the case studyReligion
+246%more users
Church Sees More Rankings and More Attendees
Sessions up 255% and page views up 194% for a local congregation.
Read the case study
Reputation questions
Frequently asked questions
01What is online reputation management?
Influencing and protecting how your business is perceived online: generating reviews, monitoring every platform and social channel for what is said about you, responding quickly, correcting misinformation, surveying customers, and using the feedback to improve the business and its marketing.
02Can you remove negative reviews?
Only reviews that break a platform's rules can be removed, and we flag and pursue those. For legitimate criticism the answer is a prompt, calm, specific public response and a fix. Future customers judge you on how you handle it, and a well-handled complaint often does more good than another five-star review.
03Is it allowed to ask customers for reviews?
Yes. Asking is encouraged. What is not allowed on Google and most platforms is offering incentives, asking only happy customers (review gating), or posting reviews that are not from real customers. Our process asks everyone, the same way, with no incentive.
04Which platforms do you monitor?
Google Business Profile, Facebook, Yelp, the Better Business Bureau, the industry sites that matter for your business, Google Seller Ratings sources for paid ads, and social media posts, comments and forums that mention you.
05How quickly does this work?
Monitoring and response start the first week. Review volume usually rises noticeably within the first month once requests are automated, and the rating moves as the new reviews outnumber the old. Ranking and click-through effects follow over the next few months.
06How much does reputation management cost?
It is quoted monthly by the number of locations and platforms, and it can be included in a local SEO or SEO program, where reviews are part of the work. The audit and quote are free.
Free reputation audit
Find out what customers are saying, everywhere.
Tell us your business name and locations. We will pull your ratings, counts and response gaps across every platform, compare you to competitors and quote a program to fix it.
- Free, no-obligation quote within one business day
- Straight answers from the people who will do the work
- Or call sales now: (719) 577-4404